Help and FAQ

• Wimzzi, who is it for?

  Wimzzi is for those who want to consume differently. For buyers who value quality, handmade craftsmanship, authenticity, and sustainability. For those looking for unique creations, small-batch pieces, original gifts, and meaning behind every purchase. But Wimzzi is also for artisans, creators, and local producers who want to share their passion, highlight their Belgian know-how, and sell within a coherent, human, and structured environment. The platform brings together a committed community: consumers who want to buy local in Belgium, and creators who want to exist online without getting lost in an impersonal marketplace. In short, Wimzzi is made for those who believe that buying, creating, and selling can be done with greater meaning.

• What is Wimzzi and why is it the Belgian marketplace dedicated to local craftsmanship?

  Wimzzi is a Belgian online marketplace (wimzzi.com) entirely dedicated to local craftsmanship, handmade products, and independent creators. The platform connects consumers seeking authentic, sustainable, and high-quality products with Belgian artisans and producers who craft their creations with passion and expertise. On Wimzzi, you won’t find standardized or industrial products, but unique pieces, small-batch creations, original designs, and meaningful objects. Our mission is simple: to promote Belgian craftsmanship, support the local economy, and make it possible to shop online while knowing where your products come from. Wimzzi is a human, structured, and committed digital space, designed both for quality-conscious buyers and for creators who wish to sell in an environment aligned with their values.

• What is the vision of the Wimzzi community and why is it unique and strong?

  Wimzzi’s vision is to build a true community dedicated to Belgian craftsmanship and local creation, where artisans, independent creators, and conscious consumers come together around shared values: authenticity, quality, transparency, and responsible consumption. Wimzzi is more than a Belgian online marketplace. The platform aims to make local know-how visible, support independent creators, and allow customers to buy handmade products made in Belgium with confidence. Our community brings together artisans who want to share their passion, their story, and their production process, as well as buyers looking for unique creations, small-batch pieces, and meaningful products. By promoting the local economy, short supply chains, and authentic craftsmanship, Wimzzi actively contributes to a new way of shopping online — more human, more sustainable, and more conscious. The Wimzzi community is above all a committed Belgian ecosystem where every purchase directly supports a creator and strengthens the local economic fabric.

• How can I buy local Made in Belgium creations and products on Wimzzi?

  Ordering on Wimzzi is simple and fast. You only need to create an account in just a few clicks to access a Belgian marketplace fully dedicated to craftsmanship, independent creators, and local producers Made in Belgium. You can then browse through different categories, discover handmade products, original creations, local specialties, and authentic Belgian productions, and place your order securely online. Each product page clearly provides information about the origin, the creator or producer, the manufacturing process, and estimated delivery times, ensuring full transparency before purchasing. By ordering on wimzzi.com, you are not only supporting Belgian craftsmanship, but also local production and the Made in Belgium economy. You choose unique, high-quality products and know exactly where what you consume comes from. Buying local in Belgium, online, has never been this simple, meaningful, and responsible.

• Hoe kan ik lokale en ambachtelijke producten ontdekken en kopen op Wimzzi?

  Shopping on Wimzzi is simple and intuitive. You can browse through the different marketplace categories — craftsmanship, fashion, home decor, jewelry, cosmetics, local gastronomy, gift ideas, Made in Belgium products — or explore our seasonal themes and special selections (gifts, celebrations, collaborations, new arrivals, special offers…). Each product page provides detailed information about the creator or producer, the origin, the production process, availability, and estimated delivery times. You can then add your favorite items to your cart and complete your order through a 100% secure online payment system. Wimzzi highlights handmade creations, Belgian local production, and small-batch items, allowing you to shop online with full transparency. Looking for a specific product or a personalized request? Feel free to contact us at hello@wimzzi.com. We will be delighted to guide you and connect you with the right creator for your needs. On wimzzi.com, buying local in Belgium becomes simple, secure, and meaningful.

• Are the products sold on Wimzzi truly handmade and authentic?

  Absolutely. The products offered on Wimzzi come from Belgian craftsmanship and authentic local production. Every creator, artisan, or producer joining the platform must sign a Quality and Authenticity Charter. This charter commits the seller to offering genuinely handmade creations, produced in Belgium or rooted in clearly identified local know-how. Before going online, each profile is carefully reviewed to verify the consistency of the project, the artisanal or local nature of the products, and the transparency of the information provided to customers. Wimzzi also conducts regular checks to ensure ongoing compliance with this charter and to maintain buyers’ trust. Our objective is clear: to offer a Belgian marketplace dedicated to authentic creations, small-batch productions, and meaningful products — far from standardized industrial mass production. On wimzzi.com, you know exactly where what you buy comes from.

• I have a question about a product or a creator: how can I get more information?

  It’s completely normal to have questions before placing an order 😊 On each product page, we provide as much information as possible: a detailed description, the origin of the creation, the creator or producer, the product status (in stock, in production, made to order), and estimated production and delivery times. We recommend checking the product page first — in most cases, you will already find the answer there. If you still have a question or a specific request, simply email us at hello@wimzzi.com . We will contact the relevant creator and get back to you quickly with accurate information. At Wimzzi, we believe in simple, direct, and human communication 💛

• Are my payments secure on Wimzzi and which payment methods are accepted?

  Yes, all payments made on wimzzi.com are 100% secure. The platform uses trusted and reliable payment solutions to ensure the protection of your banking data during every online purchase. We accept several payment methods suitable for both Belgian and international customers, including Bancontact, iDeal, credit and debit cards, as well as Apple Pay. The available options are clearly displayed during the checkout process. To help reduce transaction fees and maximize support for the artisans and local producers featured on the platform, we encourage the use of Bancontact or iDeal whenever possible. In the near future, we also plan to accept eco-vouchers and gift cards. Buying local on Wimzzi also means paying online with complete confidence and security.

• What makes Wimzzi different from other online marketplaces or platforms?

  Wimzzi stands out from traditional online marketplaces through its exclusive commitment to Belgian craftsmanship, handmade products, and local independent creators. Unlike general e-commerce platforms, Wimzzi showcases authentic creations, small-batch productions, and artisan goods genuinely made in Belgium. Our focus is not on mass volume, but on quality, transparency, and artisanal expertise. Every product on wimzzi.com has a story, an identified creator, and a local production process. Wimzzi provides Belgian artisans with professional visibility, a structured online marketplace, and a value-driven environment aligned with sustainable and ethical production. Choosing Wimzzi means choosing a committed Belgian marketplace that supports the local economy, promotes responsible consumption, and allows customers to shop unique handmade products online — far from standardized industrial mass production.

• If a product purchased on Wimzzi does not meet my expectations, can I return it?

  In accordance with European legislation regarding the right of withdrawal, you have a legal period to exercise your right of return for most products purchased online. However, certain exceptions apply. Products that are made to order, personalized, custom-made, or specially produced for you cannot be returned once production has begun, in compliance with applicable regulations. Wimzzi is not an industrial marketplace operating with standardized stock. The products offered come from Belgian craftsmanship and local production, often created in small batches. A return can represent a significant cost in time, logistics, and resources for an independent creator. That is why we encourage thoughtful and responsible purchasing. Before finalizing your order, please take the time to carefully review the product description, dimensions, estimated delivery times, and the information provided by the creator. Our team remains available to assist you with any questions or specific situations, in order to find an appropriate solution while respecting artisanal work and the local economy.

• How can I track my order on Wimzzi?

  Once your order has been confirmed, you will receive a confirmation email summarizing the details of your purchase along with shipping information. When tracking becomes available, you will receive a tracking link to follow the delivery of your package. You can also check the status of your order at any time by logging into your Wimzzi account. The order status (in preparation, in production, shipped…) allows you to track the progress of your purchase with full transparency. As creations are shipped directly by artisans or local producers, delivery times may vary depending on whether the item is in stock or made to order. Each order is carefully prepared. While waiting for your package, you can continue supporting Belgian craftsmanship by following Wimzzi on Facebook or Instagram, or by sharing your experience through a positive review. Every action helps increase the visibility of local creators. Thank you for being part of the Wimzzi community 💛

• What is Wimzzi's privacy policy?

  The privacy and security of your data are a priority for us. All our data is stored in Europe, and we work exclusively with partners based in Europe, whether for delivery, data hosting, marketing tools, etc. You can consult our privacy policy to learn more about how we collect, use, and protect your personal information.

• How can I find out if a product is available?

  The availability of each product is clearly indicated on its product page, allowing you to shop with full transparency. You will find mentions such as “in stock,” “in production,” or “made to order.” These indications specify whether the item is ready for immediate shipment or specially crafted for you by the artisan. Estimated delivery times are also displayed on the product page. They take into account the artisanal production time as well as shipping delays, since some creations are made in small batches or produced on demand. At Wimzzi, we value authentic and local craftsmanship. Production time is an integral part of the product’s quality. Each product page is designed to provide clear, reliable, and detailed information so you know exactly what to expect before completing your purchase.

• How can I leave a review for a product I purchased, and why is it so important? Select 83 more words to run Humanizer.

  You can leave a review by sharing your experience on Google, Trustpilot, Facebook, Scamdoc, or Scamadviser. It only takes a few minutes, but the impact can be significant. A review is not just a star rating or a short comment left after a purchase. It is a sign of trust. In a world where people compare everything before ordering, your feedback reassures future buyers and directly supports the Belgian artisans featured on Wimzzi. When you share your experience, you are essentially saying: “I tried it. I received it. I loved it. You can trust it.” And that message—even when unspoken—can make all the difference for someone discovering the platform for the first time. Every review strengthens Wimzzi’s credibility, improves our visibility on Google, and helps give more exposure to local creators. The more trust there is, the more discoveries happen—and the more artisans can continue creating. Thank you for being part of this meaningful and local adventure 💛

• What should I do if I have questions or concerns about my order?

  Craftsmanship and local production take time. Each piece is carefully made, prepared, and packaged by the creators themselves. We do not operate like an industrial platform capable of shipping within 24 hours, but we ensure that every order is handled with care, attention, and seriousness. Thank you for your patience and trust 💛 If you have any questions regarding your order — whether about delivery tracking, timelines, personalization, a received item, or any other request — you can of course contact us directly at hello@wimzzi.com . We will get in touch with the relevant creator, who personally ships their handmade production, to obtain the necessary information and respond to you as quickly as possible. Our team is committed to supporting you and finding the most suitable solution, so that your online purchase of Belgian craftsmanship remains simple, secure, and worry-free.

• How can I get additional information about a product or a creator?

  Each product page on wimzzi.com includes a detailed description, information about the materials used, the production process, and the profile of the Belgian creator. If you need additional details — regarding personalization, production time, materials, or any other question — you can contact us directly at hello@wimzzi.com . Our team will get in touch with the relevant artisan to provide you with accurate and timely information. At Wimzzi, we prioritize human connection and transparency, ensuring that your online purchase of Belgian handmade products is secure and trustworthy.

• Does Wimzzi guarantee the authenticity of the products sold on its platform?

  All our artisans commit to respecting our Quality Charter. However, as we rely on the information from the sellers, we cannot guarantee 100% authenticity of each product, as it depends on the information provided by them.

• Are there any restrictions regarding international purchases on Wimzzi?

  Currently, orders are mainly organized for delivery within Belgium. If you would like to have a purchase from a Belgian producer or creator delivered outside Belgium, no problem: simply contact us directly at hello@wimzzi.com and specify the item you are interested in as well as the destination country. Our team will get in touch with the relevant artisan to arrange a suitable shipping solution. We regularly organize deliveries to Luxembourg, the Netherlands, France, Spain, and Switzerland, and we are of course open to any other requests. At Wimzzi, we are delighted to help our customers discover Belgian craftsmanship wherever they are 💛 Feel free to contact us — we will take care of the rest.

• What should I do in case of a delivery issue, delay, or if I haven’t received my package after ordering on Wimzzi?

  Behind every order on Wimzzi, there are real people: artisans who personally craft, pack, and ship their creations, and a dedicated team supporting every step. Even with the greatest care, delays or mistakes can occasionally happen. If you experience a delivery issue, have not received your package, or notice something that doesn’t seem right, simply contact us at hello@wimzzi.com and mention your order number. We will immediately reach out to the relevant creator to understand the situation and find a quick and appropriate solution. Our priority is to ensure that your online purchase of Belgian handmade products remains positive, transparent, and stress-free. We are here to support you and resolve any situation with professionalism and care.

• How can I modify or cancel my order after placing it?

  Wimzzi is not a large industrial marketplace operating with massive stock and automated return processes. The creations available on the platform are handcrafted, often produced in small batches or made especially to order. A return can represent a significant cost in time, logistics, and resources for an independent artisan. That is why we encourage thoughtful purchasing and, whenever possible, prioritize simple and human solutions. In some cases, a creation may also become a unique and meaningful gift. If you wish to modify or cancel your order, we invite you to contact the Wimzzi customer service team as soon as possible at hello@wimzzi.com, mentioning your order number and the item concerned. We will immediately contact the creator to verify the status of production or shipment. The possibility of modification or cancellation will depend on this status. Personalized, custom-made, or specially crafted products cannot be canceled or returned once production has begun. Our team remains, of course, at your disposal to find the most appropriate solution, while respecting artisanal work and the local economy.

• Are there any additional fees associated with my order, such as customs fees or taxes?

  Additional charges such as customs fees or taxes may apply depending on your country of residence and local import policies. Please check your country's customs regulations before placing an order to avoid any unpleasant surprises.

• Does Wimzzi offer special deals or exclusives?

  Yes. Wimzzi regularly highlights a curated selection of items at special prices, while staying true to its philosophy: Belgian handmade creations that are original, high-quality, and crafted with care. These offers are not mass clearance products, but carefully selected pieces chosen by the artisans themselves. It’s a great opportunity to discover a Belgian creator, offer a unique gift, or treat yourself at a more accessible price—without compromising on authenticity. You can discover the current selection here: https://wimzzi.com/en/soft-price As these are often small-batch creations or limited editions, some pieces may sell out quickly.