Help and FAQ

• Wimzzi, who is it for?

  For any craftor who wishes to share their passion and sell their craftsmanship, and for any customer who is sensitive to sustainability and in search of unique and quality creations.

• What is Wimzzi?

  Wimzzi is an online platform (wimzzi.com) that connects customers with local artisans and creators. We offer a variety of unique and authentic products made in Belgium.

• What is the vision of this Wimzzi community?

  Wimzzi aims to create a dynamic community where artisans can be visible, share their unique craftsmanship, their stories, and connect with customers who value authentic and local craftsmanship.

• How to get started on Wimzzi.com?

  In just a few clicks! Sign up, create your profile in a few simple steps, and start discovering beautiful handcrafted items.

• How can I purchase products on Wimzzi?

  To buy products on Wimzzi, just browse our site, find your favorites, add them to the cart, and you're done! Payment is simple and secure.

• Are the products sold on Wimzzi authentic?

  Absolutely, all products sold on Wimzzi are made by local artisans and creators. Each seller must sign a Charter of Quality and Authenticity guaranteeing the artisanal and/or local nature of the products before being able to sell them. Wimzzi conducts regular checks to ensure compliance with this Charter.

• How can I contact a seller on Wimzzi?

  You can contact a seller on Wimzzi using the messaging function on our website. Simply click on the "Contact the seller" button on the page of the item in question.

• What payment methods are accepted on Wimzzi?

  We accept a variety of payment methods, such as Bancontact or iDeal and including credit/debit cards and Apple Pay. In the near future, we will also be able to accept Eco-vouchers and gift cards. The available payment options will be displayed during the payment process. To limit banking transaction fees on the platform for the benefit of the entire Wimzzi community, we nevertheless encourage you to prioritize Bancontact or iDeal payments.

• What sets Wimzzi apart from other platforms we know?

  Wimzzi focuses on authenticity and local support. We value stories, local expertise, and artisanal processes that make each product unique, and we are committed to supporting our artisans at every step.

• Can I return a product purchased on Wimzzi?

  Yes, most sellers on Wimzzi offer a flexible return policy in accordance with the withdrawal law. However, custom-made and/or personalized items cannot be returned. Nevertheless, Wimzzi promotes a conscious consumption approach, respectful of the producer and the environment. Think eco-responsible before returning your purchase!

• How can I track my order on Wimzzi?

  Yes, once your order is placed, you will receive a confirmation email containing the details of your order, including a tracking link if it is available. You can also track the status of your order at any time by logging into your Wimzzi account.

• What is Wimzzi's privacy policy?

  The privacy and security of your data are a priority for us. All our data is stored in Europe, and we work exclusively with partners based in Europe, whether for delivery, data hosting, marketing tools, etc. You can consult our privacy policy to learn more about how we collect, use, and protect your personal information.

• How can I find out if a product is available?

  The availability of products is indicated on the page of the concerned item. The terms “in stock”, “in production”, “production on demand” indicate the availability of an item. The terms “delivery times” indicate the delivery time estimated by the artisan.

• How can I leave a review for a purchased product?

  After purchasing a product on Wimzzi, you will receive an invitation via email to rate your experience and share your feedback by logging into your Wimzzi account and accessing the 'My Orders' section.

• What should I do if I have questions or concerns about my order?

  If you have any questions or concerns regarding your order, you can first contact the seller artisan through the messaging service from your Wimzzi account. In case of doubt, or if there's no response, don't hesitate to contact Wimzzi customer service either by using the messaging service or by using the contact form on our website. We will do our best to assist you as quickly as possible.

• How can I contact a specific seller to ask questions about an item?

  Use the messaging function on wimzzi.com. On the page of the concerned item, you will find a button or a link to contact the seller directly and ask questions about the product.

• Does Wimzzi guarantee the authenticity of the products sold on its platform?

  All our artisans commit to respecting our Quality Charter. However, as we rely on the information from the sellers, we cannot guarantee 100% authenticity of each product, as it depends on the information provided by them.

• Are there any restrictions regarding international purchases on Wimzzi?

  Sellers shipping on Wimzzi from Belgium can choose to offer international delivery, but this will depend on the seller and specific shipping policies. Sellers shipping from other countries can choose to include this option in their sales prices. International customers can check the availability of international delivery on the page of the concerned item. In case of doubt, we advise you to contact the seller beforehand through the messaging system in your personal Wimzzi space.

• What should I do if I encounter a problem with my order or if I do not receive it?

  If you encounter a problem with your order or if you do not receive it within the expected time frame, please contact Wimzzi's customer service for assistance. We will do our best to resolve the issue quickly and efficiently.

• How can I modify or cancel my order after placing it?

  If you need to modify or cancel your order after placing it, please contact the artisan through Wimzzi messaging as soon as possible. The creative artisan will do their best to accommodate your request, depending on the status of your order.

• Are there any additional fees associated with my order, such as customs fees or taxes?

  Additional charges such as customs fees or taxes may apply depending on your country of residence and local import policies. Please check your country's customs regulations before placing an order to avoid any unpleasant surprises.

• Does Wimzzi offer promotions or discounts?

  Yes, Wimzzi occasionally organizes promotions and offers special discounts. We recommend our customers to subscribe to our newsletter and follow us on social media to stay informed about current offers.